How much is shipping?

We offer free shipping on all US orders $100 and over via UPS Ground.

Orders below $100 will be charged a fee for shipping and handling. UPS 2-Day and UPS Overnight shipping is available for an additional charge as noted at checkout. UPS does not deliver to PO Boxes, so please use a different address.

Please note, pre-sale items will ship after their stated production timelines, which can be found on their respective product pages and in your order confirmation email.

How long will it take for my item to arrive?

If you live within the United States and selected ground shipping, your item should arrive in approximately 5-8 business days (if not sooner!). We ship UPS and will provide tracking numbers. If you need your item by a specific date, please note it at check out or email us so we can do our best to get it out asap!

We trust our excellent shipping partner UPS for fulfillment. Sometimes, after the package has been shipped and tracking updates have been generated, there can be unexpected delays, delivery errors, lost, or stolen packages.  If you face such an issue please contact our customer service team.

Where do your orders ship from? 

We process and ship orders from our Charlotte warehouse Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.

How do I track my order?

Check the status of your order here.

RETURNS

How do I return my item?

To process your eligible return please visit our Returns CenterUnworn merchandise can be returned within 30 days of the order ship date for a full refund to your original form of payment, unless marked as final sale or otherwise noted (see below for more details). Merchandise must be returned unused, with tags, in the original packaging. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you cannot find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.

You’re also welcome to use the shipping method of your choice instead of our Returns Center. However, we are not responsible for lost return packages. We recommend you insure and track your package.

If you choose to use your own return label, please address the return to:

Addison Weeks Returns
3605 Latrobe Drive, Ste C
Charlotte, NC 28211

Do you have a Holiday Return Policy?
We're pleased to offer you an extended return window for eligible items during the holiday season. Items purchased between November 15, 2021 and December 15, 2021 can be returned until January 15, 2022. Return packages for orders placed during this period must be postmarked January 15, 2022 at the latest.


When will my return be process and refunded?

Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from Addison Weeks with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.

What items are NOT eligible for returns?

As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any final sale merchandise.

Can I exchange my order?

Yes, you can exchange your order. Please process your exchange through our Returns Center. Please note you will be refunded for your original order and charged separately for your new order. 

What if I want to return a gift?

If you were given an item from Addison Weeks that you would like to return, please send an email to hello@addisonweeksjewelry.com with the original purchaser's name and email address.

What if I am unhappy with my item?

Quality is of the utmost importance to us. If your item is less than perfect upon arrival, we want to know! Send a photo to hello@addisonweeksjewelry.com so our team can assist.