How do I return my item?
To process your eligible return please visit our Returns Center. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
You’re also welcome to use the shipping method of your choice instead of our return method. However, we are not responsible for lost return packages. We recommend you ensure and track your package.
If you choose to use your own return label, please address the return to:
Addison Weeks Returns
14190 Washington Hwy,
Ashland, VA 23005
When will my return be process and refunded?
Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from Addison Weeks with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
What items are NOT eligible for returns?
As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any final sale merchandise.
Can I exchange my order?
We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.
What if I want to return a gift?
If you were given an item from Addison Weeks that you would like to return, please send an email to email@example.com with the original purchaser's name and email address.
What if I am unhappy with my item?
Quality is of the utmost importance to us. If your item is less than perfect upon arrival, we want to know! Send a photo to firstname.lastname@example.org so our team can assist.