How much is shipping?
We offer free shipping on all US orders $100 and over via UPS Ground.
Orders below $100 will be charged $10 for shipping and handling. UPS 2-Day and UPS Overnight shipping is available for an additional charge as noted below. UPS does not deliver to PO Boxes.
Orders Under $100: $10 flat rate per shipment
Overnight Shipping: $40
2-Day Shipping: $30
How long will it take for my item to arrive?
If you live within the United States and selected ground shipping, your item should arrive in approximately 5-8 business days. We ship UPS and can provide tracking numbers.
We trust our excellent shipping partner UPS for fulfillment. Sometimes, after the package has been shipped and tracking updates have been generated, there can be unexpected delays, delivery errors, lost, or stolen packages. If you face such an issue please contact our customer service team.
Where do your orders ship from?
We process and ship orders from Virginia warehouse Monday through Friday. Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.
How do I track my order?
Check the status of your order here.
How do I return my item?
To process your eligible return please visit our Returns Center. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
You’re also welcome to use the shipping method of your choice instead of our return method. However, we are not responsible for lost return packages. We recommend you ensure and track your package.
If you choose to use your own return label, please address the return to:
Addison Weeks Returns
14190 Washington Hwy,
Ashland, VA 23005
When will my return be process and refunded?
Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from Addison Weeks with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
What items are NOT eligible for returns?
As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any final sale merchandise.
Can I exchange my order?
We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.
What if I want to return a gift?
If you were given an item from Addison Weeks that you would like to return, please send an email to hello@addisonweeksjewelry.com with the original purchaser's name and email address.
What if I am unhappy with my item?
Quality is of the utmost importance to us. If your item is less than perfect upon arrival, we want to know! Send a photo to hello@addisonweeksjewelry.com so our team can assist.
What payments do you accept?
We accept Visa, MasterCard, AMEX, Amazon Pay, and PayPal.
When will my order be charged?
All orders are charged at the time of purchase, including pre-sale orders.
Our jewelry is 24K gold plated and comes with a special coating to provide a more resilient gold finish. Our jewelry hates water and sweat. So remove it before jumping in the pool or your barre workout. Keep your pieces gold and shiny by storing them in their pouch and remember to buff them gently with a soft microfiber cloth only. Avoid using abrasive metal polishes like brasso. Love your Addison Weeks jewelry and it will keep loving you back.
Do you ever have sale events?
Yes! Follow us on Instagram and Facebook, to stay updated on sales and future promotions!
What is your policy on Sale items?
We periodically offer discounted prices & limited quantities on certain products. All sale items are final sale. Gifts can be exchanged or returned for store credit. Sales discounts cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer.